Here you'll find the answers to the most common questions our customers have!


How long after ordering is my order shipped?

We typically process orders within 2-4 business days. (MONDAY - FRIDAY).
During peak periods, production times may vary.

Once shipped, expect delivery within:

  • USA: 2-8 days
  • Canada: 3-12 days
  • UK, most of EU: 3-12 days
  • Australia, New Zealand: 5-15 days
  • Rest of the World: 5-14 days 


Can I cancel or change my order?

We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.

Please email us to check if changes or cancellation are possible, and give the reason you wish to cancel.

My Item is damaged? Incorrect. what do I do?

Please email us for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

Can I return my purchase?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please email us for assistance as we'll it right.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.

Contact us:
Email : hello@translpantgifts.shop
Phone: +61 405 366 667

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